" I found the course very useful, it has made me ask more questions and understand the needs of the client. I enjoyed the relaxed environment and it was a manageable amount to take in. Overall it was very relevant to the workplace and I felt motivated after the course.”

Manage-Develop-Convert enquiry skills course is for delegates from both destination organisations and conference venues.

The course is designed to enable personnel dealing with incoming conference enquiries to process these for the maximum conversion.

The following topics are covered in an interactive and relaxed atmosphere to encourage delegate participation. 

• Practicalities to be considered for managing the enquiry process
• How to influence the result of your sales by educating your colleagues
• Things you should know about your product to be able to sell it
• How clients from different types of organisations behave
• Understanding third party agents and how to work with them
• Develop your sales techniques and confidence with clients
• How to build and manage your client relationships
• Learn strategies to take and keep control of the enquiry